Skyrocket Marketing Pty Ltd (ABN 96 631 083 773), trading as Skyrocket Marketing, operates skyrocketmarketing.com.au. This policy explains how we handle personal information when you use our website, make an enquiry or book a session with us.
We collect the details you choose to share with us. These may include your name, business name, email address, phone number, website address and information about your business or the help you need.
This includes information submitted through our contact form, free website audit requests, emails and the booking calendar for our weekly AMA. Please avoid sending passwords, payment card details or other sensitive information through these forms.
Our website and embedded services may also receive technical information such as your IP address, browser, device and pages visited. This information is not necessarily anonymous.
We use your information to respond to enquiries, prepare and deliver requested audits, manage bookings and reminders, provide our services and maintain our business records. Technical information helps us operate, secure and improve the website.
Our forms are hosted through Cloudflare and send submissions to HighLevel (LeadConnector). We use automated AI screening within HighLevel to help identify spam before notifying our team. Uncertain enquiries are held for human review. Please email us directly if you believe a genuine enquiry has been missed.
If you subscribe to our newsletter, we use your email address to send the marketing tips and updates you requested. We record your consent and the page where you subscribed, and manage subscriptions through HighLevel (LeadConnector). You can unsubscribe using the link in any marketing email or contact us directly. We do not sell your personal information.
We use service providers to help run our website and business, including website hosting, form delivery, email and customer management tools. They may process information needed to provide those services. We may also disclose information where required or permitted by law.
Our AMA booking calendar is provided through HighLevel (LeadConnector). When you use the calendar, your booking details are processed through that service so we can manage your session and send relevant confirmations or reminders. You can read HighLevel’s privacy policy for more information about how it handles data.
Service providers may store or process information outside Australia. The location depends on the provider and the services used.
We use Google Analytics, Google Ads, Meta Pixel and HighLevel external tracking to understand visits, interactions and marketing performance. These tools load automatically when you visit our website. These providers may receive page and device information and use cookies or similar identifiers. We keep campaign parameters, advertising click identifiers, your first landing path and referring website for up to 90 days in your browser, and attach the available source details to submissions so we can understand which marketing brought an enquiry.
Cookies and similar technologies may be used by our website or embedded tools to support their operation and remember settings. Third-party services, including the booking calendar, may collect technical information when they load or when you interact with them.
You can manage cookies in your browser settings. Blocking them may affect some features, including booking functionality.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. No online service or method of transmission can be guaranteed completely secure.
We keep information for as long as reasonably needed for the purpose it was collected, our ongoing relationship with you, and any applicable record-keeping or legal obligations. When information is no longer needed, we take reasonable steps to delete it or de-identify it.
You can ask to access or correct personal information we hold about you, or request that we delete it, by emailing us below. We may need to verify your identity before responding.
We consider requests within a reasonable timeframe. Some information may need to be retained, for example to meet legal obligations or maintain necessary business records. If we cannot fulfil your request, we will explain why.
If you have a concern about how we have handled your information, please email Joel with the details. We will review your complaint and aim to respond within 30 days. If we need more time, we will let you know.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner for information about available complaint options.
External websites have their own privacy practices. Please review their policies when following links from our site.
We may update this policy as our website or services change. The date above shows when it was last revised.
Skyrocket Marketing Pty Ltd
ABN 96 631 083 773
Wollongong, NSW, Australia
[email protected]
